Resolve an Escalated Interaction

Staging Env

https://staging-api.formi.co.in

POST

/interactions/{interaction_id}/resolve

Last modified:2025-07-12 12:09:00

Maintainer:Not configured

Marks an escalated interaction as resolved. This operation can only be performed on an interaction that is currently in an 'ESCALATED' state.

The endpoint performs the following actions:

Verifies the client's JWT to authorize access to the outlet associated with the interaction.

Checks if the interaction exists and its status is 'ESCALATED'.

Updates the interaction's status to 'ESCALATED_RESOLVED' and sets its end time.

Request

Path Params

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

🟢200OK

application/json

Interaction resolved successfully.

Body

Example

{
    "status": "success",
    "message": "Interaction resolved successfully",
    "payload": null
}

🟠400Bad Request

🟠401Unauthorized

🟠404Record Not Found

🔴500Server Error

Modified at 2025-07-12 12:09:00